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Apollo Home Healthcare Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 15 July 2016

We inspected this service on 29 and 30 June 2016. This service provides care in people’s homes to both adults and children. At the time of the inspection nine people were being supported by the service. This was the first inspection of the service.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe. When risks to people were identified action was taken to reduce these risks and staff were aware of what they needed to do. Staff understood safeguarding and knew how to recognise and report any potential concerns. There were procedures in place to ensure medicines were administered in a safe way. The provider ensured that the equipment in people’s homes was safe to use.

There were enough staff available and they received an induction and training that enabled them to support people. Staff also completed work based competency’s to ensure they were safe administering and completing procedures. The provider completed checks on staff to ensure they were suitable to work in people’s homes.

Where people were supported with meals, staff offered support with eating and drinking and maintaining a healthy diet. They also supported people to access other health professionals when needed. Staff understood the Mental Capacity Act 2005 and gained consent from people before delivering care.

People and relatives liked the teams of staff that supported them and felt the service was well managed. They were also involved with reviewing their care. People’s privacy and dignity was promoted. People were encouraged to make choices and remain independent. People knew how to complain and the provider had a system in place to manage this.

Quality checks were completed to bring about improvements. The provider sought the opinions of people and relatives to make changes. Staff felt supported and listened to and were confident any concerns they raised would be acted on. The registered manager understood the responsibilities of registration with us and notified us of significant events.

Inspection areas

Safe

Good

Updated 15 July 2016

The service was safe.

People were supported in a safe way and equipment was checked to ensure it was safe to use. Risks to people were assessed and managed to protect people from avoidable harm. Staff knew how to recognise and report potential abuse. Staffing levels were sufficient to meet people’s needs and medicines were managed in a safe way.

Effective

Good

Updated 15 July 2016

The service was effective.

The principles of The Mental Capacity Act 2005 were understood and followed. Staff received an induction and training that helped them to support people. People were supported with healthcare appointments if needed and people were supported to maintain enough fluids.

Caring

Good

Updated 15 July 2016

The service was caring.

People and relatives were happy with the staff. People were encouraged to be independent and make choices about their day. People’s privacy and dignity was promoted.

Responsive

Good

Updated 15 July 2016

The service was responsive.

People and relatives were involved with reviewing their care. Staff knew about people’s likes and dislikes and provided care and support accordingly. There were systems in place to manage and respond to complaints.

Well-led

Good

Updated 15 July 2016

The service was well led.

Staff felt supported by the management team and were confident that any concerns they had would be acted on. People and relatives felt that the service was well managed. Quality checks were used to bring about improvements and the provider sought the opinions of people and family’s to make changes. The registered manager understood their responsibilities around registration with us.