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Archived: Lovingangels Care Ltd Good

Reports


Inspection carried out on 8 January 2016

During a routine inspection

This inspection took place on 8 January 2016 and was announced. We gave the registered manager 48 hours' notice because the location provides a domiciliary care service and we needed to make sure someone would be in the office.

The service had not previously been inspected.

Lovingangels Care Ltd is a domiciliary care agency currently providing care and support to nine people living in their own homes. A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and relatives were happy that the service provided good consistent care and kept people safe from harm.

People and relatives said they were appropriately involved in planning their care and that their wishes were listened to by staff. People’s care was also reviewed with them periodically.

Staff were described as caring and people said they respected their rights and dignity well and gave examples of how they did so. People told us the staff always sought appropriate consent before providing care. The also said the staff would respond flexibly to people’s needs on the day.

The service had a robust recruitment procedure to ensure that the staff employed were suitable to work with vulnerable people. Staff were given clear expectations about their conduct and care approach and received an appropriate induction, ongoing training and support. The management monitored their ongoing care practice.

The service was well managed. The management team monitored the operation of the service and sought the views of people, relatives, staff and external professionals appropriately. Action had been taken to address any issues which had been identified.