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Archived: Lovingangels Care Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 11 February 2016

This inspection took place on 8 January 2016 and was announced. We gave the registered manager 48 hours' notice because the location provides a domiciliary care service and we needed to make sure someone would be in the office.

The service had not previously been inspected.

Lovingangels Care Ltd is a domiciliary care agency currently providing care and support to nine people living in their own homes. A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and relatives were happy that the service provided good consistent care and kept people safe from harm.

People and relatives said they were appropriately involved in planning their care and that their wishes were listened to by staff. People’s care was also reviewed with them periodically.

Staff were described as caring and people said they respected their rights and dignity well and gave examples of how they did so. People told us the staff always sought appropriate consent before providing care. The also said the staff would respond flexibly to people’s needs on the day.

The service had a robust recruitment procedure to ensure that the staff employed were suitable to work with vulnerable people. Staff were given clear expectations about their conduct and care approach and received an appropriate induction, ongoing training and support. The management monitored their ongoing care practice.

The service was well managed. The management team monitored the operation of the service and sought the views of people, relatives, staff and external professionals appropriately. Action had been taken to address any issues which had been identified.

Inspection areas

Safe

Good

Updated 11 February 2016

The service was safe.

People felt safe when being supported by the staff and were confident in their abilities. Appropriate action had been taken to safeguard people when necessary.

Staff understood their responsibilities and how to keep people safe. People were supported safely with their medicines where necessary.

The agency had a robust recruitment system to ensure staff were suitable to care for vulnerable people.

Effective

Good

Updated 11 February 2016

The service was effective.

Appropriate training and support were provided to staff.

Staff communicated any concerns about people’s wellbeing to management to be addressed.

People’s rights were protected by staff who also sought their consent prior to providing care support.

Caring

Good

Updated 11 February 2016

The service was caring.

People felt the staff were very caring and treated them with dignity and respect.

People felt well supported, consulted and involved in their care.

Responsive

Good

Updated 11 February 2016

The service was responsive.

People praised the way the agency responded to people’s changing needs.

People were involved and consulted about their care needs. Care plans were reviewed and updated when necessary and contained information about people’s individual wishes.

Well-led

Good

Updated 11 February 2016

The service was well led.

People, relatives and staff felt the agency was well led.

The service sought the views or people, relatives, staff and external professionals about its practice and sought to continually improve.

The registered manager monitored the operation of the service and provided clear expectations and values to staff.