Archived: Careworld Services Limited

Careworld services currently provides domiciliary care for 34 people living in their own home.

At the time of our inspection there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were not always consulted on how their care and support was planned and some care plans had not fully been developed.

The providers auditing and quality assurance processes and systems were not consistently effective.

The provider had ensured there were sufficient numbers of staff to provide a service, and that they were recruited and trained safely and to the needs of the service.

People were kept safe by staff who understood how to identify when they were at risk of harm and abuse.

People received care and support that was delivered in a person centred way to meet their individual needs. People and relatives were consulted on how they received their daily care and support.

People’s dignity was maintained and their rights to privacy were respected by the staff. People were encouraged and supported to maintain their independence.

People were treated with kindness and compassion and said they had positive interactions with staff.

Relatives and staff were confident about approaching the registered manager if they needed to and the registered manager responded to complaints and concerns appropriately.

Prime Care Services ( UK) Limited is registered to provide personal care and support to people in their own homes. At the time of the inspection the service was providing support and personal care to 39 people.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Systems were in place to monitor the quality of the service. However, these needed to be more robust to ensure that the service provided was effective and well managed. Some aspects of people's care records needed improving to ensure staff had all the information they needed. We had not always been notified of important events that by law that the provider is required to tell us about. This was a breach in the regulations. You can see what action we asked the provider to take at the back of this report.

Staff knew how to keep people safe from abuse and harm.

People were supported with their medicines and staff had been trained to do this.

People told us that staff were kind and respected their privacy and dignity. However, people’s confidentiality was not always maintained and people had experienced some missed and late calls.

People were able to make decisions about their care and most people told us that they were involved in how their care was planned and delivered.

People knew how to raise concerns and complaints. Some people had needed to do this and were generally satisfied with how their concerns had been dealt with.

Staff told us that they felt supported in their role and that they received the training they needed to meet people’s care needs. However, staff had not received training on Mental Capacity Act and Deprivation of Liberty Safeguards.