Archived: Careworld Services Limited

Updated 21 April 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 11 January 2018 and was announced. The inspection team comprised one inspector.

As part of the inspection we reviewed the information we held about the service. We looked to see if statutory notifications had been sent by the provider. A statutory notification contains information about important events which the provider is required to send to us by law. We also reviewed information that had been sent to us by the public and partner organisations. We used this information to help us plan our inspection.

During the inspection we spoke with four people who used the service, two relatives, five members of staff, and the registered manager. We looked at four people’s care records, records regarding medicines management and records relating to the management of the service; including recruitment records, complaints and quality assurance records.

Updated 21 April 2018

This inspection took place on the 11 January 2018 and was announced. We gave the provider 48 hours’ notice that we would be visiting. This was because the provider offers a supported service to people living in their own homes and we wanted to make sure that people and staff would be available to speak with us. The service was last inspected in July 2016 under their previous name, Prime Care Services and was rated as Requires Improvement.

Careworld services currently provides domiciliary care for 34 people living in their own home.

At the time of our inspection there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were not always consulted on how their care and support was planned and some care plans had not fully been developed.

The providers auditing and quality assurance processes and systems were not consistently effective.

The provider had ensured there were sufficient numbers of staff to provide a service, and that they were recruited and trained safely and to the needs of the service.

People were kept safe by staff who understood how to identify when they were at risk of harm and abuse.

People received care and support that was delivered in a person centred way to meet their individual needs. People and relatives were consulted on how they received their daily care and support.

People’s dignity was maintained and their rights to privacy were respected by the staff. People were encouraged and supported to maintain their independence.

People were treated with kindness and compassion and said they had positive interactions with staff.

Relatives and staff were confident about approaching the registered manager if they needed to and the registered manager responded to complaints and concerns appropriately.