The Care Quality Commission
  • Doctor
  • Independent doctor

JDoc Medical - Wellington Diagnostic Centre

Overall: Good read more about inspection ratings

Roman House, 296 Golders Green Road, London, NW11 9PY (020) 3656 5657

Provided and run by:
JDoc Medical Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about JDoc Medical - Wellington Diagnostic Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about JDoc Medical - Wellington Diagnostic Centre, you can give feedback on this service.

2 February 2023

During a routine inspection

This service is rated as Good overall. This is the providers first rated inspection

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at JDoc Medical - Wellington Diagnostic Centre as part of our inspection programme. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The Medical Director is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

JDoc Medical - Wellington Diagnostic Centre provides private general practitioner consultation and treatment services.

Our key findings were:

  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • The provider had systems in place to protect people from avoidable harm and abuse.
  • There was a clear vision to provide a safe, personalised, high quality service.
  • All staff we spoke with felt valued by the leaders and said there was a high level of staff support and engagement.
  • Patients could access care and treatment from the service within an appropriate timescale for their needs.
  • The service had a business development strategy that effectively monitored the service provided to assure safety and patient satisfaction.
  • Feedback about the practice was extremely positive from patients and peers.
  • There was a clear proactive approach to seeking out and embedding new ways of providing care and treatment and there was a focus on continuous learning and improvement. The clinic introduced a patch for diabetic patients to wear, patients get immediate feedback about the level of their blood sugars following a meal. All have shown improvement with their sugar management.

We saw the following outstanding practice:

  • A systematic approach was taken to working with other organisations to improve care outcomes. The clinic had worked with a community charity who were an interface between the local Jewish population and local medical services. People from this community had not been able to access medical care on specific holidays, so were disenfranchised from being able to access medical care. As a result, attendance at A&E dramatically increased during these holidays. The clinic therefore opened for 6 days in September and October 2022 offering free consultations. The clinic saw 91 patients and estimated, based on patients’ feedback, that they avoided at least 30 unscheduled A&E visits over the 6 days.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services

13 December 2018

During an inspection looking at part of the service

We carried out a focussed, desk based inspection at JDoc Medical - Wellington Diagnostic Centre on 13 December 2018. We found the service was providing well-led care in accordance with the relevant regulations.

We had previously conducted an announced, comprehensive inspection of the service on 16 August 2018 at which time we found the care being provided was safe, caring, effective and responsive but that it was not being provided in accordance with the relevant regulations relating to well led care. We found the provider had breached Regulation 17 (1) (Good governance) of the Health and Social Care Act 2008 due to governance arrangements not always working effectively. The service wrote to us to tell us what they would do to make improvements and meet the legal requirements.

We undertook this focussed, desk based follow up inspection to check the service had followed their plan and to confirm they had met the legal requirements.

This report only covers our findings in relation to those areas where requirements had not been met. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for JDoc Medical - Wellington Diagnostic Centre on our website at www.cqc.org.uk/location/1-1697990494.

Our key findings across all the areas we inspected were as follows:

• The service had acted to ensure that effective governance systems and processes were in place, clearly set out and understood.

Professor Steve Field

CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

16 August 2018

During a routine inspection

We carried out an announced comprehensive inspection on 16 August 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

  • We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

  • We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

  • We found that this service was providing caring care in accordance with the relevant regulations.

Are services responsive?

  • We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

  • We found that this service was not providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

JDoc Medical - Wellington Diagnostic Centre provides private general practitioner consultation and treatment services.

Two people provided feedback about the service – both of whom were entirely positive.

Our key findings were:

  • Governance arrangements did not always operate effectively. For example, although staff safely managed medicines, the written protocols governing this activity were either out of date, not specific to the service or not in place. The service also lacked a written patient safety alert protocol and governance arrangements had failed to identify lapsed staff training.
  • There was an effective system for reporting and recording significant events; lessons were shared to make sure action was taken to improve safety in the practice.
  • The service reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Clinical audit was being used to drive improvements in patient outcomes.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Services were provided to meet the needs of patients.
  • The service’s lead GP is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We identified regulations that were not being met and the provider must:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

You can see full details of the regulations not being met at the end of this report.

There were areas where the provider could make improvements and should:

  • Review protocols for ensuring that regular adult antibiotic prescribing audits take place.
  • Review protocols to ensure that there is a formal protocol in place for checking patient test results.
  • Review protocols for ensuring that staff teams receive sepsis training.

Professor Steve Field

CBE FRCP FFPH FRCGP

Chief Inspector of General Practice