JDoc Medical - Wellington Diagnostic Centre

Updated 10 March 2023

JDoc Medical - Wellington Diagnostic Centre is run by JDoc Medical Limited. The service offers private GP consultation and treatment services from a single floor of the Wellington Diagnostics Centre located in Golders Green, North London. The building is wheelchair accessible. The provider is registered with the Care Quality Commission to carry on the regulated activities of Diagnostic and screening procedures, Family planning and Treatment of disease, disorder or injury.

The opening hours are Monday and Wednesday 8:30am – 6pm, Tuesday 8:30am – 7pm, Thursday 8:30am – 8pm, Friday: 8:30am – 4pm and Sunday: 8:30am – 2pm. Patients can also book appointments for Saturday mornings on occasions. The medical team comprises of 4 GP's, 3 receptionists, 1 Phlebotomist and 2 administrators.

How we inspected this service

We reviewed information sent to us by the provider remotely prior to attending the site to reduce the time spent on site in line with our Covid-19 inspecting guidance. We spoke with the clinical director, practice manager and administrative staff. We looked at records related to patient assessments and the provision of care and treatment. We also reviewed documentation related to the management of the service. We reviewed patient feedback provided both to the service and a third party.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 10 March 2023

This service is rated as Good overall. This is the providers first rated inspection

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at JDoc Medical - Wellington Diagnostic Centre as part of our inspection programme. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The Medical Director is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

JDoc Medical - Wellington Diagnostic Centre provides private general practitioner consultation and treatment services.

Our key findings were:

• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• The provider had systems in place to protect people from avoidable harm and abuse.
• There was a clear vision to provide a safe, personalised, high quality service.
• All staff we spoke with felt valued by the leaders and said there was a high level of staff support and engagement.
• Patients could access care and treatment from the service within an appropriate timescale for their needs.
• The service had a business development strategy that effectively monitored the service provided to assure safety and patient satisfaction.
• Feedback about the practice was extremely positive from patients and peers.
• There was a clear proactive approach to seeking out and embedding new ways of providing care and treatment and there was a focus on continuous learning and improvement. The clinic introduced a patch for diabetic patients to wear, patients get immediate feedback about the level of their blood sugars following a meal. All have shown improvement with their sugar management.

We saw the following outstanding practice:

• A systematic approach was taken to working with other organisations to improve care outcomes. The clinic had worked with a community charity who were an interface between the local Jewish population and local medical services. People from this community had not been able to access medical care on specific holidays, so were disenfranchised from being able to access medical care. As a result, attendance at A&E dramatically increased during these holidays. The clinic therefore opened for 6 days in September and October 2022 offering free consultations. The clinic saw 91 patients and estimated, based on patients’ feedback, that they avoided at least 30 unscheduled A&E visits over the 6 days.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services