The Care Quality Commission
  • Residential substance misuse service

Archived: Naomi

Highgate Hall, Rye Road, Hawkhurst, Kent, TN18 4EY (01580) 752179

Provided and run by:
Kenward Trust

All Inspections

6 June to 7 June 2016

During a routine inspection

We do not currently rate independent standalone substance misuse services.

We found the following areas of good practice:

  • Staff spoke about clients with respect and dignity and showed care and passion.

  • Clients spoke positively about the support and care they received from staff.

  • Professionals told us that there was an effective referral and admission process and staff kept them fully informed about their clients care.

  • A strong leadership team were developing clear procedures about the management of risk.

  • The service had enough staff to care for the number of clients and their level of need. Staff knew and put into practice the service’s values. Staff knew and had contact with managers at all levels.

However, we also found the following issues that the service provider needs to improve:

  • There was a lack of staff cover at weekends, which increased the risk of avoidable harm to clients.

  • The project did not collate or analyse data to evidence outcomes, performance and improve the service.

  • The project did not request GP summaries at the referral stage.

29 December 2013

During a routine inspection

We met with five of the six people who were using the service and two of the staff that were working there. Two of the people that were using the service, both of the staff on duty and the chief executive spoke with us during our visit.

People that were using the service told us that the service had been thorough in providing the information necessary for them to give informed consent. We found staff knew the process by which consent was obtained and reviewed. We found records had documented this process.

People using the service told us that the care provided had been, 'brilliant!' One of these people told us that the service had, 'saved my life!' We found that people's needs were assessed prior to admission. We found the care, treatment and support had been effective in meeting their needs.

People who use the service told us that the staff had been, 'excellent!' and that staff, 'were always there when you need them.' We found the service was adequately staffed and that staff had the skills, knowledge and experience to fulfil their roles.

We found that the organisation had taken action to ensure the premises remained safe and suitable for the regulated activity provided. We also found the organisation had taken action to ensure the service identifies; monitors and manages risks to people who use, work in or visit the service.

11 March 2013

During a routine inspection

The home provided a specialist service in a homely environment for up to nine women. The people were appreciative of the support they received at the home. People told us they had been treated well by the staff. One person said that "All the staff are supportive and good".

We observed that care and support was delivered with warmth, kindness and dedication. The relationship between the staff and the people who lived there was good and personal support was provided in a way that promoted and protected people's privacy and dignity. We found that people's concerns were listened to, and action was taken to address any issues identified.

The arrangements for keeping the home clean and tidy were satisfactory. The standard of the accommodation, d'cor and furniture and fittings were good and provided a clean and comfortable place to live.

Staff received ongoing training, and had regular supervision and appraisals.

People spoke positively about the rehabilitation programme and the support they received from the staff. Comments from people that used the service included 'I have received support from the staff and the other people using the service'. 'It is hard, some days more than others, but it is good and I feel that it is beneficial' and 'I enjoy the sensory room facility'.