Archived: Naomi

Updated 7 December 2016

The Naomi project is owned and operated by the Kenward Trust. The trust has several houses that provide supported living for people progressing from the rehabilitation programmes.

The Naomi project is situated in the centre of the village of Hawkhurst on the Kent/Sussex border. Locally it is known as “The Naomi Project at Highgate Hall”.

The Naomi project provides programmes of rehabilitation solely for women who are recovering from alcohol and other drug dependencies.  The Naomi Project can accommodate up to nine women. At the time of our inspection, there were three female residents.  The service took referrals from all over the UK for women aged 18 and over.

The Naomi project was registered with CQC on 19 April 2011 to provide the following regulated activity:

• Accommodation for persons who require treatment for substance misuse

The service provided holistic residential treatment that was delivered over a period ranging from 12 to 24 weeks. The programme included elements of the 12-step programme. The length of stay for clients was dependent upon assessed individual need and funding.

Clients can self-refer or could be referred by their local substance misuse agency. A client’s case manager would need to apply for funding from the local authority or the clinical commissioning group (CCG).

The current manager was registered with CQC on 20 February 2015.

The Naomi Project was last inspected on 29 December 2013 and met all the standards.

Updated 7 December 2016

We do not currently rate independent standalone substance misuse services.

We found the following areas of good practice:

• Staff spoke about clients with respect and dignity and showed care and passion.

• Clients spoke positively about the support and care they received from staff.

• Professionals told us that there was an effective referral and admission process and staff kept them fully informed about their clients care.

• A strong leadership team were developing clear procedures about the management of risk.

• The service had enough staff to care for the number of clients and their level of need. Staff knew and put into practice the service’s values. Staff knew and had contact with managers at all levels.

However, we also found the following issues that the service provider needs to improve:

• There was a lack of staff cover at weekends, which increased the risk of avoidable harm to clients.

• The project did not collate or analyse data to evidence outcomes, performance and improve the service.

• The project did not request GP summaries at the referral stage.