Archived: Belgrave House

Updated 31 March 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 16 January 2015 and was unannounced. One inspector carried out this inspection.

Prior to this inspection we reviewed information we held about the service. This included statutory notifications that the provider had sent to us. A notification is information about important events which the provider is required to send us by law. They tell us of any deaths, significant incidents and changes or events which had taken place within the service provided.

During the inspection we spoke with 10 people living at the service. We did this by speaking with people individually as well as in groups. We also spoke to three members of care staff and the manager/provider of the service.

We looked at records such as management audits, health and safety records, staff rotas and training records. We also looked at four care plans and observed the interactions between staff and people living in the home. We observed how people received support.

After the inspection we spoke with two healthcare professionals, plus one other professional who has contact with Belgrave House for their opinions of the service provided to people.

Updated 31 March 2015

This inspection was carried out on 16 January 2015 and was unannounced.

The atmosphere was relaxed and friendly at Belgrave House and there were sufficient numbers of skilled staff to meet people’s needs and keep them safe. People living at the service were confident when speaking with staff as well as when staff were providing support. People seemed happy with the support that staff provided

Staff had received appropriate training for their role. This included training in the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards so that people, who could not make decisions for themselves, were protected. Staff knew how to manage risks to promote people’s safety and independence. Staff were also supported with an induction programme on commencement of employment and had continued training.

People’s needs were assessed and support was planned and delivered in line with their individual needs. Their health was monitored and they were supported to access a range of health professionals if needed. Medicines were stored and administered safely and in line with current acceptable practice.

The environment was suitable for people living at the service and had vast grounds that provided various outdoor activities and events. There was also a building for activities that people chose to undertake on a daily basis.

The staff were friendly and attentive to people’s needs and this helped them to feel safe, well cared for and to enjoy living at Belgrave House. The staff noticed if people were not fully confident about anything and took action to support the person appropriately.

The staff were knowledgeable about the people they supported and had been trained in safeguarding people. They knew what signs to look for regarding any poor treatment, knew who to report this to and what action to take.

Staff completed refresher training to ensure they had the knowledge and skills for their role. The knowledge required by staff on the Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS) was evident.

People who required special meals, for example regarding their culture, religion or diet, were supported appropriately by staff who had gathered information on people’s likes, dislikes and dietary requirements when the person moved into Belgrave House.