19 December 2016
During a routine inspection
Enhance is a very small domiciliary care agency providing personal care and support to people who live in their own homes. The provider managed the service and their spouse provided care for the one person supported by the agency at the time of the inspection.
We found staff provided safe care. Risk assessments were carried out and plans put in place to reduce those risks. Medicines were managed safely. Staff had received training in safeguarding vulnerable people.
People’s care and support needs were met and feedback confirmed staff were kind, caring and respectful.
People’s care needs had been assessed and care plans were person centred and covered all areas of people’s needs.
The staff team were trained to provide them with the knowledge and skills for them to fulfil their role effectively.
The provider had policies in place and was aware of the requirements of the Mental Capacity Act 2005.
People were positive about the standards of care provided and there were complaint systems in place. People told us they were aware of how to make a complaint.
There were systems in place to audit and monitor the quality of service provided to people.