Archived: Enhance

Updated 24 February 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 19 December 2016 and short notice was given to ensure the provider would be available. We talked with one person who used the service and also spoke with a family member. The inspection was carried out by one inspector.

Before the inspection we reviewed the information we held about the service including a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. During the inspection we spent time with the provider to help us understand their service.

We looked at one person’s care and support records including their medicine records. We also looked at records relating to how the service was managed. These included training records, audits and quality assurance records as well as a range of the provider’s policies and procedures.

Updated 24 February 2017

This inspection was announced and took place on 19 December 2016. We gave the provider short notice of our visit to ensure that the people we needed to talk to would be available.

Enhance is a very small domiciliary care agency providing personal care and support to people who live in their own homes. The provider managed the service and their spouse provided care for the one person supported by the agency at the time of the inspection.

We found staff provided safe care. Risk assessments were carried out and plans put in place to reduce those risks. Medicines were managed safely. Staff had received training in safeguarding vulnerable people.

People’s care and support needs were met and feedback confirmed staff were kind, caring and respectful.

People’s care needs had been assessed and care plans were person centred and covered all areas of people’s needs.

The staff team were trained to provide them with the knowledge and skills for them to fulfil their role effectively.

The provider had policies in place and was aware of the requirements of the Mental Capacity Act 2005.

People were positive about the standards of care provided and there were complaint systems in place. People told us they were aware of how to make a complaint.

There were systems in place to audit and monitor the quality of service provided to people.