26 May 2016
During a routine inspection
Solid Homecare is registered to provide personal care and support for adults and children in their own homes. The service currently provides care and support to 16 adults, ranging in age, gender, ethnicity and disability.
There was a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were supported to make choices and were involved in the care and support they received. The provider knew what appropriate action should be taken to protect people’s legal rights, although staff knowledge required some improvement.
People felt safe. Staff had received training and understood the different types of abuse and knew what action they would take if they thought a person was at risk of harm. The provider had processes and systems in place that kept people safe and protected them from the risk of harm.
People were supported with their medication by staff that had received appropriate training. People had been involved in the planning of their care and received support in line with their care plan.
People felt staff had the skills and knowledge to care and support them in their homes. Staff were trained and supported so that they had the knowledge and skills to enable them to care for adults and children in a way that met their individual needs and preferences. Where appropriate, adults and children were supported by staff to access health and social care professionals.
Staff was caring and treated people with dignity and respect. People’s choices and independence was respected and promoted and staff responded to people’s support needs.
People, relatives and staff felt they could speak with the provider about their worries or concerns and felt they would be listened to and were confident changes would be actioned if needed
The provider had quality assurance and audit systems in place to monitor the care and support people received to ensure the service remained consistent and effective.