Archived: Solid Homecare Also known as Solid Global Limited

Updated 1 July 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on the 26 May 2016 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care to people in their own homes and we needed to be sure that the registered manager and staff would be available to meet with us. One inspector carried out this inspection.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asked the provider to give some key information about the service, what the services does well and improvements they plan to make. We also looked at the information we held about the service. This included notifications received from the provider which they are required to send us by law. We used this information to plan our inspection and ensure that any areas of concern were looked at. We also contacted the local authority that purchased the care on behalf of people, to see what information they held about the service.

We spoke with six people that used the service, one relative, five care staff and the registered manager. We looked at records that included three people’s care records and the recruitment and training records of three staff. This was to check staff was recruited safely, trained and supported to deliver care to meet each person’s individual needs. We also looked at records relating to the management of the service and a selection of policies and procedures including complaints and audits carried out to monitor and improve the service provided.

Updated 1 July 2016

This inspection took place on 26 May 2016 and was announced. We gave the provider 48 hours’ notice that we would be visiting the service. This was because the service provides domiciliary care and support to people living in their own homes and we wanted to make sure staff would be available to talk with us about the service. This was the provider’s first inspection since registration in November 2013.

Solid Homecare is registered to provide personal care and support for adults and children in their own homes. The service currently provides care and support to 16 adults, ranging in age, gender, ethnicity and disability.

There was a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported to make choices and were involved in the care and support they received. The provider knew what appropriate action should be taken to protect people’s legal rights, although staff knowledge required some improvement.

People felt safe. Staff had received training and understood the different types of abuse and knew what action they would take if they thought a person was at risk of harm. The provider had processes and systems in place that kept people safe and protected them from the risk of harm.

People were supported with their medication by staff that had received appropriate training. People had been involved in the planning of their care and received support in line with their care plan.

People felt staff had the skills and knowledge to care and support them in their homes. Staff were trained and supported so that they had the knowledge and skills to enable them to care for adults and children in a way that met their individual needs and preferences. Where appropriate, adults and children were supported by staff to access health and social care professionals.

Staff was caring and treated people with dignity and respect. People’s choices and independence was respected and promoted and staff responded to people’s support needs.

People, relatives and staff felt they could speak with the provider about their worries or concerns and felt they would be listened to and were confident changes would be actioned if needed

The provider had quality assurance and audit systems in place to monitor the care and support people received to ensure the service remained consistent and effective.