Solitaire Homecare Services Limited

Registration details

CQC register Solitaire Homecare Services Limited to carry out these legally regulated activities. Contact us if you think Solitaire Homecare Services Limited is operating services not listed here.

Type of service

• Homecare agencies

Service specialism

• Caring for adults over 65 yrs
• Caring for adults under 65 yrs
• Dementia
• Mental health conditions
• Physical disabilities
• Sensory impairments
• Substance misuse problems

Local authority

Birmingham

Monitored services

CQC register Solitaire Homecare Services Limited to carry out the following legally regulated services here:

Personal care

Mrs Charlotte Elizabeth Burgess is responsible for these services.

Mrs Charlotte Elizabeth Burgess is the registered manager for these services at this location.

Mrs Sandra Delores El-Gabari is the registered manager for these services at this location.

Condition of this registration relating to carrying out this regulated activity

Within 14 days of this condition taking effect, the registered provider must implement effective systems and audits to continuously review:
a. Care call scheduling to ensure all staff are suitably deployed and attend calls at the planned times agreed with service users.
b. Staffing levels to ensure there are sufficient numbers of staff to meet the needs and agreed levels of care of all service users.
c. All service users’ records to ensure risks and care needs are identified and adequately assessed, and that staff are provided with sufficient guidance to inform appropriate care. This includes, but is not limited to diabetes care, dementia care, moving and handling support, medicines support, mental health and wellbeing needs.
d. Policies and processes to ensure these reflect current good practice guidelines. This includes but is not limited to the management of incidents, complaints, medicines and safeguarding.
e. All incoming information of concern, whether received as an incident, complaint, service feedback or otherwise, and ensure concerns are thoroughly analysed and used to drive improvements and shared with relevant partner agencies as necessary.

Within 14 days of this condition taking effect, the registered provider must submit a report detailing what action has been taken to comply with the above conditions. On the first Monday of every month thereafter, the registered provider must send to the Care Quality Commission a report outlining the
outcomes of their monthly audits. This report must summarise audit findings, the improvement actions to be taken, who is responsible for these actions and the timescales for completion.