ABI Homes - Oxley Park

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• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

We assessed the following quality statements: Safeguarding, Involving people to manage risks, Safe and effective staffing. People were protected from abuse and the risk of abuse. Staff were trained and competent in supporting people when they showed behaviour which may indicate distress. Risk assessments and care plans were detailed and up to date. There were enough sufficiently trained staff to ensure people received good quality care and support. Policies and processes were in place to support the delivery of safe care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

Staff recognised signs of abuse, knew how to act to keep people safe and said they would be confident to report any concerns they might have. “I would raise [any concerns] right away and feel confident to do so. I had to raise something before and it was dealt with right away.”

We observed people and staff interacting with each other. We saw people were comfortable with staff and appeared comfortable to express any anxieties or concerns they might have.

The provider had a safeguarding policy in place. They notified the local authority and CQC of any safeguarding issues when required. The provider had a safeguarding committee to hold oversight of safeguarding within the organisation and share lessons learned. Accidents and incidents were recorded and followed up appropriately. Analysis of any themes and trends took place. Where themes were identified, these were reviewed and any learning was shared across the organisation.

Our observations were positive throughout our visits of people being supported well by staff. Information about safeguarding was available and on display in the office for staff to refer to.

Our observations were positive throughout the visits. On one occasion we saw a person who became unsettled, partly due to our presence. Staff supported the person competently with reassurance and an approach that was clearly familiar to the person.

Staff recognised the importance of understanding people’s communication styles to reduce people’s anxiety and distress. One staff member said, “[Staff] are here a lot, we know the people well and understand their triggers and how to avoid them. We know what we need to do when anyone becomes upset.”

People were unable to tell us verbally about their experience. We observed interaction between staff and people. Staff created an environment that enabled people to express themselves safely.

Staff were recruited safely and appropriate checks were carried out as required. Staff received regular supervision and training. There were enough staff to meet people’s needs.

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

Staff were recruited safely and appropriate checks were carried out as required. Staff received regular supervision and training. There were enough staff to meet people’s needs.

People were unable to tell us verbally about their experience. We observed interaction between staff and people which was positive.

Staff confirmed they had received a robust induction process and told us they received regular and appropriate training to enable them to carry out their role.

We observed an interaction between staff and a person using the service. The person clearly had a positive relationship with the staff and felt comfortable around them. The staff were able to pick up on any cues in relation to the persons emotions and responded appropriately.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.