ABI Homes - Oxley Park

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed the following quality statements: Assessing needs, Consent to care. People’s needs were assessed and reviewed regularly. People and their representatives (if appropriate) were involved in this process. People had communication care plans which ensured staff were able to communicate with people in the way they preferred. Processes were followed to ensure appropriate support and decision making under the Mental Capacity Act.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider completed a robust initial assessment to identify people's needs, wishes and preferences. Support plans were reviewed with people regularly. People had a communication plan in place which met their needs, staff understood and used. People’s individual preferences and personalities were clear throughout support plans.

People were unable to tell us their experience. We observed staff and people interacting together. Staff were aware of and changed their communication style appropriately depending on the situation. We saw evidence people were involved in planning their care and support.

Staff told us they were able to contribute to people’s support plans. Staff had a clear understanding of people’s care and support needs.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

Staff understood the Mental Capacity Act and best interest decision making processes when people may not have capacity to make some decisions. We observed staff providing choice and seeking consent when supporting people with decision making.

People were unable to give us verbal feedback about this. We observed people interacting with staff. People were supported by staff to have choice and control over day to day decisions in their lives. For example, how and where to spend their time, meal choices and preferences, who to spend time with.

There were individual mental capacity assessments and records of best interest decision making and these were regularly reviewed. Where people were deprived of their liberty for any reason, for example if the front door of the house was usually locked for a person’s safety, the provider had applied for the appropriate authorisation from the local authority.