We carried out a review of the data available to us about Paradise House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Paradise House, you can give feedback on this service.
Paradise House is a residential care home providing personal care for up to 39 older people, including those living with dementia. At the time of our inspection there were 37 people using the service. The service is purpose built and is situated in a residential area.
People’s experience of using this service and what we found
People living at Paradise House benefited from a service that was committed to providing safe and high-quality care and support. People told us they enjoyed living at the service.
Staff recruitment processes ensured staff were safe to work with people. Risks to people were identified and managed and mitigated by staff to lessen the risk of harm to people. Policies and procedures were in place to keep people free from the risk of abuse and harm.
We received positive feedback from both people living at the home and their relatives about the quality of the care and support they received from staff. Staff were described as kind, caring and ‘willing to go the extra mile.’
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service adopted a positive culture which was committed to delivering high-quality care to people. Staff understood and shared these values. Governance and quality assurance processes helped to monitor service performance. People, their relatives and staff spoke positively about the registered manager.
The service worked in collaboration with other relevant organisations to help achieve positive outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19 July 2021 and this is the first inspection.
The last rating for the service under the previous legal entity was good, published on 16 November 2019.
Why we inspected
We carried out this comprehensive inspection to award a rating for the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Paradise House is a residential care home providing personal care to people who lived with dementia at the time of the inspection. The service can support up to 39 people in one adapted building. There were 37 people living at the home at the time of this inspection.
We found the following examples of good practice.
The home facilitated face to face visits, in line with government guidance. The registered manager told us this was essential to help support people's psychological and emotional well-being. Alternatives to in-person visitation, such as virtual visits, were also supported.
A ‘booking in’ procedure was in place for all types of visitors to the home including, a health questionnaire to ensure vaccination status and symptoms were screened before entering the home. This would help prevent visitors spreading infection on entering the premises.
People and staff were tested regularly for COVID-19. Staff employed at the home had been vaccinated, to help keep people safe from the risk of infection.
Infection control policies and audits were in place to ensure the home reflected best practice and current guidance.
Cleaning schedules and audits were in place to help maintain cleanliness and minimise the spread of infection.
Staff were trained and competent in infection prevention and control best practices and how to put on and take off PPE. The home had adequate supplies of appropriate PPE and sanitisation facilities.
The manager maintained links with external health professionals to enable people to receive the care and intervention they needed. Virtual consultations took place as and when necessary.