Updated 6 October 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by one inspector and one Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. An inspector who was new to CQC, was also present at the inspection for observational and learning purposes only, they did not take an active role in the inspection process.
Service and service type
Paradise House is a ‘care home.’ People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us.
Paradise House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since its registration.
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We undertook a tour of the home to ensure it was safe and suitable to meet people’s needs. We also observed the delivery of care and support at various times throughout the day, including the lunch time experience. We spoke with eight people who lived at the home, two relatives, the registered manager, the head of compliance, three members of care staff and a visiting healthcare professional.
We looked at records in relation to people who used the service including three care plans and systems for monitoring the quality of the service provided.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at staff training and quality assurance records. We also spoke with two relatives on the telephone to help us understand their experience of the care and support their loved one received.