We carried out a review of the data available to us about Real Mission Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Real Mission Care, you can give feedback on this service.
Real Mission Care is a domiciliary care agency providing personal care to people living in their own homes. The service provides support to children and adults over the age of 18, elderly, have a learning disability or physical disability. At the time of our inspection there were two people receiving a personal care service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives felt they received safe care from staff and risks to their health and wellbeing had been identified and minimised. Staff were caring and kind and treated people with dignity and respect and encouraged people’s independence where possible.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were enough staff to meet people’s needs and staff were recruited safely. Staff completed training relevant to their role and felt supported by the registered manager. People were supported to have enough to eat and drink and have access health care when required.
People told us the registered manager was approachable and listened to them. People told us they would recommend the service to others. The registered manager communicated well with staff to ensure people’s needs were met.
The registered manager conducted regular spot checks and asked people for their views to monitor staff performance and ensure people were receiving good quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 February 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.