Real Mission Care

Updated 9 July 2022

The inspection

We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.

Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.

Inspection team

This inspection was carried out by an inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced. Inspection activity started on 22 April 2022 and ended on 28 June 2022.

What we did before the inspection

We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

This performance review and assessment was carried out without a visit to the location’s office. We used technology such as video calls to enable us to engage with staff, and electronic file sharing to enable us to review documentation. We spoke with the registered manager on 27 April, 24 June and 28 June 2022. We spoke with the registered manager and one care staff on 28 June 2022 and a relative and a person using the service on 28 June 2022.

Updated 9 July 2022

About the service

Real Mission Care is a domiciliary care agency providing personal care to people living in their own homes. The service provides support to children and adults over the age of 18, elderly, have a learning disability or physical disability. At the time of our inspection there were two people receiving a personal care service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and their relatives felt they received safe care from staff and risks to their health and wellbeing had been identified and minimised. Staff were caring and kind and treated people with dignity and respect and encouraged people’s independence where possible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough staff to meet people’s needs and staff were recruited safely. Staff completed training relevant to their role and felt supported by the registered manager. People were supported to have enough to eat and drink and have access health care when required.

People told us the registered manager was approachable and listened to them. People told us they would recommend the service to others. The registered manager communicated well with staff to ensure people’s needs were met.

The registered manager conducted regular spot checks and asked people for their views to monitor staff performance and ensure people were receiving good quality care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11 February 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.