Archived: Clover City Practice

Updated 21 December 2017

The provider, Sheffield Health and Social Care NHS Foundation Trust provides a wide range of specialist mental health, learning disability, drug and alcohol misuse and social care services to the people of Sheffield. From 1 April 2011 it became the provider of additional community and primary care services known as The Clover Group. The group which is made up of the main site at Jordanthorpe Health Centre and has four branches at Darnall Primary Care Centre, Highgate and Central Health Clinic also known as Mulberry. This location, Clover City Practice is registered with the Care Quality Commission separately.

The organisation is an NHS Foundation Trust, accountable to NHS Improvement (NHSI) and the Department of Health. The five Clover Group Practices serve some of the city’s most vulnerable areas. They have 16,413 patients with 60% of the patient population from black and other ethnic communities. There are significant numbers of European migrants registered with the practices.

The clinical team comprises of 9.95 whole time equivalent (WTE) salaried GPs, 6.83 advanced nurse practitioners, 3.75 WTE practice nurses, 2.11 WTE health care assistants and 0.82 WTE phlebotomists. The clinical team are assisted by support managers at four sites and a large administration and reception team. There is also a central senior management team which includes a S service L lead M manager, C clinical GP L lead and O operational M manager.

The practices are open between 8am and 6pm on Monday, Tuesday, Wednesday and Friday. On Thursdays the telephone lines are transferred at midday at three sites to the Mulberry practice where there is a duty doctor on call. Appointments are available at various times during the day across all sites these include drop in clinics, pre bookable appointments and telephone triage. Clover City practice offers Saturday morning clinics between 8 am and 1 pm which are available to all patients within the group. Patients had ve access to the services provided through the Extended Access hub sites across the city up until 10pm during evenings and weekends.

Updated 21 December 2017

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people living with dementia) - Good

We carried out an announced comprehensive inspection at Clover City practice on 20 November 2017 as part of our inspection programme.

At this inspection we found:

• The practice had systems and processes in place to manage risk and minimise safety incidents occurring. When incidents did happen, the practice learned from them and improved their processes.

• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

• There was a focus on learning and improvement at all levels of the organisation.

• The practice should consider and develop plans to improve their uptake for cervical screening which is below coverage target for the national screening programme.

Professor Steve Field CBE FRCP FFPH FRCGP Chief Inspector of General Practice

Updated 21 December 2017

Updated 21 December 2017

Updated 21 December 2017

Updated 21 December 2017

Updated 21 December 2017

Updated 21 December 2017