The Care Quality Commission
  • Doctor
  • GP practice

Archived: Milne House Medical Centre

1 Norfolk Square, London, W2 1RU (020) 7479 2841

Provided and run by:
Central London Community Healthcare NHS Trust

All Inspections

14 January 2013

During a routine inspection

We spoke with people who use the service and looked at feedback questionnaires that had been completed between November and December 2012. One person told us that they were "very happy" with the service, whilst another person had stated that the GP had taken the time to "listen and find solutions". People were involved in making decisions about their care and the service had access to interpreters, if required.

A detailed medical history was taken for new patients and people were referred to a specialist if required. All staff had received basic life support training and there was emergency equipment available.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to prevent abuse from happening. All staff had received safeguarding training. Pre-employment checks were carried out on all staff, including a Criminal Records Bureau (CRB) check.

There were effective systems in place to assess and monitor the quality of service that people receive. The quality of the service was monitored internally and externally via the Quality and Outcomes Framework (QOF) indicators. Feedback questionnaires were collected and incidents were reported and investigated by the most appropriate member of staff. Where necessary, action plans were put in place.