11 November 2011
During an inspection looking at part of the service
We followed up our concerns by visiting the service again on the 11 November 2011 to review the experiences and quality of care, and ensure that the improvements had been put into practice. During this visit, we talked with some people living at the home, and asked staff about people's needs. We also looked at some people's care plans. An expert by experience joined us on this visit. Experts by experience', are people who have experience of using services; either first hand or as a family carer and so have a better understanding of how the needs of people could be met. This helped us is get a clearer picture of what it is like to use the service.
A mental health act commissioner was also present at the visit to the service on the 11 November 2011. The mental health act commissioner focuses upon the care, treatment and support for people who are detained under the Mental Health Act 1983. The mental health act commissioner produces their own findings of the visit to the service within a separate report which has been sent to the provider.
People using this service that we spoke with were positive about the staff support they received and felt that their choices were respected to promote their independence to achieve their goals.
Staff had a good knowledge and understanding of the individual needs of the people who were using the service. Records were generally up to date and accurate to ensure people's care; support and treatment met their road to recovery.
The provider was making sure that people had opportunities to give their views about the service to ensure that the service was being run in the best interests of people who used it.