The Care Quality Commission
  • Mental Health
  • NHS mental health service

Archived: Fairmead

Worple Road, Staines, Middlesex, TW18 1ED 0300 555 5222

Provided and run by:
Surrey and Borders Partnership NHS Foundation Trust

All Inspections

5 November 2013

During a routine inspection

Fairmead consists of two residential bungalows, Bramdean and Kingscroft. On the day of this inspection we visited Bramdean.

We observed that staff on duty communicated with people respectfully. Staff spent time with them and engaged them in conversation and activities. One relative we spoke to told us "I have a lot of faith in them. They are all so nice and they have done so much with my relative'.

The care plans we reviewed contained risk assessments for the person that included fire evacuation, activities, behaviour, harm to others and harm from others. We saw that these had been regularly reviewed and were up to date.

The design and layout ensured that people who used the service could move around easily and there was adequate space for participating in activities, eating and socialising or finding a quiet space including two lounges, dining area, kitchen and garden. We saw that the location was well decorated throughout.

We saw that the service had a policy on the Mental Capacity Act 2005 that included Deprivation of Liberty Safeguards. These aim to make sure that people in care homes and hospitals are looked after in a way that does not inappropriately restrict their freedom. Staff we spoke with were able to describe their responsibilities in relation to this.

The atmosphere in the home was relaxed and we observed staff being caring and supportive in their approach to people. They appeared to know them well and clearly understood their individual needs and preferences. One person who used the service told us 'They are very nice here. I want to get out. They have helped me to do better'.

One relative we spoke with told us 'They are keen to hear what we think. We have always been very happy with everything they do and we believe our relative is too. They can do as much as they like; they go out every day because they like going out. They involve them in as much as they want to be involved in'.

29, 30 November 2011

During a themed inspection looking at Learning Disability Services

There were six people at Bramdean when we visited. We met and introduced ourselves to all of the people using the service. We spoke with two people in more depth to get their views of the service. It was difficult to get everyone's opinion of the service due their communication disabilities.

Members of the team made the following comments about what they witnessed during their time at Bramdean. They said that people appeared to be very comfortable with the staff and approached them confidently, staff engaged with people appropriately and regularly, and staff respected people's interests and choices.

Speaking with the manager they explained they are currently waiting for customer satisfaction surveys to be returned. They showed us a copy of the version used for Bramdean which has been created in an easy read format.

The service manager said as a result of the concerns raised by the Winterbourne View investigation the trust had implemented a regular audit of their services. This involves service managers visiting the trust's learning disability services to examine: care and welfare, safeguarding, staffing and governance. They complete these audits by examining records and talking to staff. They then complete a report on their findings and take action as required.

24 May and 2 June 2011

During a routine inspection

All the people that we spoke to who used the service were content with the treatment that their children received at Kingscroft and had no complaints about any aspect of the service they received.

All the families felt they were involved with the home to a greater or lesser degree. They said that the staff were always helpful and available. The staff had worked hard to understand the needs of the new families who had come to Kingscroft from the respite care service at Brook House which had closed. Some had been involved in the consultation that took place when Brook House closed and its commitments absorbed by Kingscroft. Some families felt that the incentives offered to support the move, such as the refurbishment of the conservatory, had not been forthcoming.