The Care Quality Commission

Archived: Springdale Social and Residential Home

29 Springdale, Tweedmouth, Berwick Upon Tweed, Northumberland, TD15 2DD (01289) 302169

Provided and run by:
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Important: This service is now managed by a different provider - see new profile

All Inspections

7 December 2012

During a routine inspection

We spoke with one person who was able to give their views about the service. This person told us there were happy with the service they received. They said they liked the staff and got on well with them. We saw people were asked about their wishes in particular about activities and food during our visit. We saw people were relaxed and responded well to staff.

We saw records contained appropriate information about the support provided to individuals. Records of assessments and care provided were detailed and up to date. People were treated with respect and were involved in making choices about their care and treatment. They were supported to maintain their independence.

The premises were clean, comfortable and warm. The provider had taken steps to provide care in an environment that was suitably designed and well maintained.

Staff were well supported by the provider and had appropriate opportunities to access training relevant to their roles.

People were given information about the provider's complaints procedures and this was provided in a format that met their needs. They felt their comments and complaints were listened to and acted on.