The Care Quality Commission
  • Mental Health
  • NHS mental health service

Archived: Rochford Hospital

Union Lane, Rochford, Essex, SS4 1RB 0300 123 0808

Provided and run by:
South Essex Partnership University NHS Foundation Trust

Important: This service is now managed by a different provider - see new profile

All Inspections

Other CQC inspections of services

Community & mental health inspection reports for Rochford Hospital can be found at South Essex Partnership University NHS Foundation Trust. Each report covers findings for one service across multiple locations
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12, 13 September 2013

During a routine inspection

We spoke with 23 people who used this service. We found and were told by people that they were treated with dignity and respect. People were positive about their experience of this service. They told us that staff were caring and compassionate.

We found there was appropriate assessment and care planning which was relevant to the needs of people in the service. Staff supported people by protecting their health and welfare related to assessed risks.

We found that staff were appropriately trained and deployed throughout the service to meet the needs of people. One person typically said, 'The staff are kind'.

We found that this service was well led with effective leadership in place. There were systems in place to ensure safe, effective, caring and responsive care was delivered in an open culture.

7 December 2012

During a routine inspection

We spoke with 16 service users and relatives on three wards during the course of our inspection. The vast majority of the feedback we received was positive about the standards of care provided and the staff on every ward we visited. We were told by many of the people that staff treated them well. One person said, 'Staff treat me with respect; they never shout or hurry me along.' Another person said, 'The care is excellent and the crisis team were splendid.' One patient spoke of their consultant and said, 'I trust her completely and I feel fully involved with my treatment.' Another person described their named nurse as 'brilliant'. People said they had received good information from the hospital and that they had been given an 'arrival pack', which they had found helpful.

Some people were unhappy about the quality of the food and said they would like their rooms to be more personalised, including having lockable space for belongings. On the elderly people's wards in particular we were told that although staff were very good and treated people with respect they did not always have time to sit and chat with the service users.

We found that information was available about advocacy on the wards and people were encouraged to give their views on the service. The wards and bedrooms were clinical and lacked personalisation. Although it was a cold day we did not see any outdoor spaces made available to any person wishing to go out and get some fresh air.

4 July 2011

During a routine inspection

All the patients we spoke with told us they were happy at Rochford hospital, they all said they felt safe; they did not feel unnecessarily restrictive and generally felt that they had reasonable opportunities to go out.

Most patients felt generally supported and listened to and were able to contribute to their care planning meetings and had the opportunity to express their view. However not everybody with whom we spoke with were aware of or could recall who their named nurse/key worker was.

Everybody was generally appreciative of their care and treatment. Most of the patients with whom we spoke considered staff to be helpful and approachable and everybody said that they would be comfortable speaking to staff if they had any worries.

All the patients with whom we spoke told us that they knew what medication they were receiving and had a general understanding of what it was for. Patients told us they were given time to talk at the clinical meetings and felt in general they were listened to, Although everybody with whom we spoke alleged they had not been given and were unable to show us a copy of their care plan or CPA (Care Programme Approach) and some said they had not signed anything.

Patients' experiences of therapies and activities were varied, some were good and others felt that they could be better.

In most cases, patients had a certain understanding of their plans for eventual 'move-on' to independent living or supported living with either 24 hour or 9 to 5 support. Some told us that continuing support was set up for them and they had met with their Community Psychiatric Nurse (CPN).

All the patients with whom we spoke were generally satisfied with the facilities available and their accommodation.