Archived: Peaklands

We looked around the home which was clean, comfortably furnished and free from unpleasant odours. All the bedrooms were single occupancy; one of the bedrooms had an ensuite bathroom. There was also a shared bathroom and shower room. We saw that bedrooms were personalised with people's own furniture, books, TV's and pictures.

We spoke with two of the people who lived at Peaklands and we also spoke with three staff including the registered manager and support coordinator. We also spoke with a relative who was visiting one of the people who lived at the home. We saw staff treated people in a sensitive, respectful and professional manner and involved individuals in the running of the home.

People knew about their care plans, or had been involved in discussions with staff about their care and support. People said they liked the meals and were able to choose what they had to eat. People told us they like their rooms, the home was well maintained and always clean and tidy.

People told us they thought there were sufficient staff on duty and this was confirmed from records viewed.

The quality monitoring systems were effective and ensured the service was monitored and good standards maintained for people.