Archived: Glenwood

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

People were cared for by staff who were supported to deliver care and support safely and to an appropriate standard.

People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. The person we spoke with said they were able to raise concerns with the staff or manager and were confident that action would be taken to address the issue.

One person we spoke with told us they were happy living at Glenwood and that they were asked for consent before receiving treatment. We saw that most staff communicated well with people who use the service. However, we did observe some poor interactions with people from one member of staff.

Staff were familiar with identifying the potential signs of abuse and had received training in safeguarding. There were sufficient numbers of staff on duty to care for people although at times there were not enough staff qualified to administer medications. Procedures were in place to gain feedback from people who used the service.