15 June 2017
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Hallgate Surgery on 15 June 2017. The practice is rated as good.
Our key findings across all the areas we inspected were as follows;
- There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
- The practice had clearly defined and embedded systems to minimise risks to patient safety.
- Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
- Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
- Patients told us they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the Duty of Candour.
There were areas of practice where the provider needs to make improvements.
Importantly the provider should:
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Review procedures for recording medicine refrigerator temperatures so staff work within practice policy.
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Review the clinical audit programme to support the planning and completion of audit and quality monitoring cycles.
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Review intervals for mandatory refresher training.
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Improve the system for identifying carers.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice