The Care Quality Commission
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  • Community healthcare service

Redcar Primary Care Hospital

Overall: Good read more about inspection ratings

West Dyke Road, Redcar, Cleveland, TS10 4NW

Provided and run by:
South Tees Hospitals NHS Foundation Trust

Important: This service was previously managed by a different provider - see old profile

All Inspections

Other CQC inspections of services

Community & mental health inspection reports for Redcar Primary Care Hospital can be found at South Tees Hospitals NHS Foundation Trust. Each report covers findings for one service across multiple locations
Read inspection report

17 February 2014

During a routine inspection

Over the last two years we have inspected every Trust registered hospital and community base. We have completed annual inspections of the James Cook University Hospital and The Friarage as well as completing themed inspections at the hospitals, which looked at both Accident and Emergency departments as well has the Trust's termination of pregnancy services. We found that the Trust encouraged us to identify any ways they could improve.

Teams of CQC staff have inspected all the locations and these teams included specialist advisors and experts by experience. Throughout the two years we have held regular meetings with Trust representatives and discussed work the Trust is completing to maintain and improve their service. We have found that over the two years the Trust has remained compliant with all the regulations.

Our central analytic team have constantly reviewed the data the Trust has submitted to the various bodies overseeing their work and used this to assess the performance of the Trust. The central team have also compared this information on performance against other Trusts both in the North East, across the country and against Trusts with similar size populations and services. The last published risk rating for the Trust placed them in band 6, which is the lowest risk rating.

We found that the Trust's quality assurance system was effective. It covered all aspects of the service and did not lose sight of the needs of the patients using the community services.

14, 15 January and 5 February 2014

During a routine inspection

We completed the visit with a specialist advisor who worked in a Trust governance department and an expert by experience who had been a Trust governor. We looked at all the Trust operated areas within the hospital and spent time speaking with patients, staff on the ward, urgent care centre, outpatient department and the theatre. Our focus during this inspection was to look at whether the hospital met the care and welfare needs of patients and the arrangements for managing medicines.

We spoke with 14 patients and five relatives who were in the ward and other clinical departments. Some of the patients were not able to discuss their experiences so we observed how these people's needs were met.

Patients and relatives told us that they thought the care they received was excellent. People said, 'The nurses treat me with respect and will get me anything I need', 'The hospital is second to none and the care is fantastic' and 'The care is absolutely fantastic, nothing is too much trouble and that includes the night staff, the staff are marvellous'.

We observed that staff were extremely empathetic, considerate and were sensitive to patients. We noted that on the ward staff needed to ensure they transposed the information from the medical records and handover document to the nursing records. We found that the medicines were managed safely.