The Care Quality Commission
  • Community
  • Community healthcare service

Archived: Jubilee Ward at St Pancras

4 St Pancras Way, London, NW1 0PE (020) 3447 6337

Provided and run by:
University College London Hospitals NHS Foundation Trust

All Inspections

25 April 2013

During a routine inspection

When we visited Jubilee ward there were seven patients on the ward. We spoke to six of them. They were very positive about their experiences on the ward. They told us they felt the care they had received had been good and the staff were caring. They also told us they thought the ward was clean and that the food was good on the ward. The following are examples of some of the comments we received from patients:

'Excellent. Tip-top. Top class.'

'The nurses are nice.'

'It [the ward] is very clean.'

'If it [the place the person was going to be transferred to] is anywhere near as nice as have been here, I don't have anything to worry about.'

People's privacy, dignity and independence were respected. We observed staff speaking to people in a respectful manner.

People experienced care, treatment and support that met their needs and protected their rights. Patients were having their care planned and received the support they required.

People were cared for in a clean, hygienic environment. We noted that some of the floor lino was cracked in places.

There were enough qualified, skilled and experienced staff to meet people's needs. When the ward was established it was envisaged as being temporary in nature. This meant it did not have a full permanent staff. It has since been decided to keep the ward open and recruit a permanent staff.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.