The Care Quality Commission
  • Mental Health
  • NHS mental health service

Archived: Brian Roycroft Ward

Sydenham House, Monkswick Road, Harlow, Essex, CM20 3NR (01279) 698753

Provided and run by:
North Essex Partnership University NHS Foundation Trust

Important: This service is now managed by a different provider - see new profile

All Inspections

17 December 2013

During a routine inspection

Because of significant cognitive impairment it was difficult to interview people on Brian Roycroft Ward. We saw that people experienced care, treatment and support that met their needs and protected their rights.

We were told that people, where able, were actively encouraged to participate in their individual treatment programme and that they accessed specialists and other support from staff. This demonstrated to us that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. We also saw evidence of close and collaborative working with other healthcare professionals.

None of the people we spoke with expressed any concerns about their safety. We saw staff dealt with challenging situations calmly and effectively. This showed us that the provider ensured that people who used the service were protected from the risk of abuse.

Staff reported that there were good opportunities for training. This demonstrated to us that people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The provider had effective systems in place to monitor the quality and safety of service

that people received.

19 January 2012

During an inspection in response to concerns

All of the people who use this service have difficulty understanding and responding to verbal communication. During our visit we were able to hold a verbal conversation with one person.

They told us that told us that they were being well looked after and that the staff were kind and helpful. They also reported that they enjoyed the meals provided for them.

Visitors with whom we spoke were happy with the kindness and attention shown by staff and spoke highly of the commitment of the unit manager and modern matron. They confirmed that if they had any concerns they felt able to approach staff and were confident that these would be addressed appropriate They also stated that they were satisfied with the meals provided in the unit and that they had observed staff assisting those people who may need help with eating and drinking.