Archived: Edward House

Before people received any care or treatment we found that they had not always been asked for their consent. Where people did not have the capacity to consent, the provider had not in all cases acted in accordance with legal requirements.

We were told that people were actively encouraged to participate in their individual treatment programme and that they accessed specialist therapies and other support from staff. We saw people's needs were assessed, and that care and treatment was planned and delivered in line with people's individual care plans.

None of the people we spoke with expressed any concerns about their safety. We saw staff dealt with challenging situations calmly and effectively. The provider ensured that people who used the service were protected from the risk of abuse.

Staff were trained and supported by way of appraisals and supervisions. Staff reported that there were good opportunities for training.

The provider had effective systems in place to monitor the quality and safety of service that people received.