Archived: Shannon House

We saw that people, where able, were actively encouraged to participate in their individual treatment programme and that they accessed specialists and other support from staff. Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. We also saw evidence of close and collaborative working with other healthcare professionals.

None of the people we spoke with expressed any concerns about their safety. We saw staff dealt with challenging situations calmly and effectively. The provider ensured that people who used the service were protected from the risk of abuse.

Staff reported that there were good opportunities for training and we saw that people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The provider had effective systems in place to monitor the quality and safety of service that people received.