Archived: The Crystal Centre

We found that people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We found that all people had a named staff member or keyworker with whom they identified and who helped them with their treatment and recovery.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse, and prevent abuse from happening. All the staff we spoke to had a good understanding of how to safeguard vulnerable people.

Staff had received training and appraisals however we noted that formal supervision sessions needed to be held more regularly and training updates were to be planned to ensure all staff were fully supported in their role.

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others.