Fermoy Unit

During our inspection we spoke with most of the staff and with nine people who told us about their experiences of the service. People were mostly positive about how they were treated and the progress they were making. They told us they felt safe on the ward. People said, 'The staff treat me with dignity and respect' and 'Most of the staff treat us well.'

People's physical and mental health needs were assessed. Their care and treatment was planned accordingly and they were able to influence these plans. People's individual risks were assessed and managed according to these assessments. Staff received training and support to manage common risks, such as behaviour that could be challenging and potential abuse of people who used the service.

At the time of this inspection the trust was undergoing significant changes in how services and staff teams were arranged. We acknowledge that this was very unsettling for staff. However, we found that they were supported effectively and received the training and supervision they required.

The trust had effective systems in place to monitor the quality and safety of the service. This included both local and trust-wide arrangements.