Archived: Primrose Hill Hospital

18 July 2012

During a routine inspection

People we spoke with told us they were happy with the care they received and liked living at the service. A visitor we spoke with confirmed they were satisfied with the care their relative received and had no concerns. People said they liked how the manager knows all of their names, and the care staff always made sure any concerns were passed to the senior staff members if they could not resolve it easily themselves.. No one we spoke with had needed to use the complaint process.

People told us:

'I couldn't be looked after any better' and

'The nurses are great and wonderful'.

See full summary of 18 July 2012 report See shortened summary of 18 July 2012 report