- Community healthcare service
Archived: St Leonard's Community Hospital
Important:
This service was previously managed by a different provider - see old profile
All Inspections
22, 23 April 2013
During a routine inspection
Patients were satisfied with the care they received on the ward. They told us that staff treated them with respect and consulted them about their treatment. They had confidence that staff understood their needs and had the right skills and experience to support them with their rehabilitation.
Staff expressed concern about staffing arrangements on the ward and described feeling under pressure. Patients recognised that staff were under pressure at times, which could result in delays. However, they told us that staff worked extremely hard to meet their needs in spite of these pressures.
The trust had some systems in place to monitor the quality of service that people received and manage risks. However, systems were not robust enough to monitor compliance with the regulations which meant that the hospital has continued to fail to achieve compliance in respect of records. Records about patients' care were not always fully completed to demonstrate that their needs were identified and met. This meant that patients were not protected from the risks of unsafe or inappropriate care or treatment. Records about patients' care were not always stored securely on the ward to ensure their personal information was fully protected.
6 September 2012
During a routine inspection
We spoke with patients who told us they were involved in decisions about their care. For example, one patient said they wanted to go home and staff took them on a home visit to find out what they needed to work on to get them back home safely.
Patients we spoke with told us that they were encouraged and enabled to be independent. One patient told us that it had taken them time to get used to their reduced confidence and mobility and that staff were helping them overcome this.
We observed staff supporting patients safely. Staff were confident in the care they provided. They spoke to patients respectfully and were encouraging. For example, one patient was rushing and staff asked them to slow down and take their time. Staff always appeared to have time to chat with people.
One patient told us that staff were always busy but they never felt rushed by them.
One patient said " why would I have anything to complain about".
Patients we spoke with did not comment on medical notes written about them. One patient said " why would I want to look at those. Staff tell me about my care and plans to get me home."
Some of the information written about patients was not complete and these gaps could lead to people not receiving the treatment they needed.