DaVita (UK) Ltd - Sutton

Updated 13 October 2022

Renal Services Ltd (UK) – Sutton Dialysis Unit is operated by Renal Services Ltd (UK). The service is contracted by a local NHS trust for the provision of outpatient renal dialysis to their patients in south London.

The service is situated on a main high street with surrounding shops and offices and was commissioned on behalf of patients who attended a local NHS trust. The service has 24 dialysis stations. Facilities include eight isolation rooms located on the ground floor of the unit; three consulting rooms, a meeting room, and the main dialysis area are located on the first floor of the unit.

The service opened on 8 December 2009 and provides haemodialysis to patients from the local NHS Trust. The NHS trust provides the renal multidisciplinary team with a trust consultant nephrologist visiting the service four times a month. The service is registered for the regulated activity of treatment of disease, disorder or injury.

Updated 13 October 2022

We had not previously rated this location. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available to suit patients' needs.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. All staff were committed to improving services continually.

However:

• The service did not have an effective shared care practice within the service and patients were not routinely encouraged to participate in shared care; for example, taken their blood pressure and weighting themselves when they arrived for their treatment. This encourages empowerment and partnership in care and treatment.

Updated 13 October 2022

We have not previously inspected and rated the service. We rated it as good. See the overall summary above for details