Updated 29 April 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection was undertaken by one inspector.
Service and service type
Wickham House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Wickham House is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed information we had received about the service since registration. We sought feedback from the local authority and professionals who work with the service. We used all of this information to plan our inspection.
During the inspection
We visited the service on 8 April 2022. We spoke with eight people who used the service and one person’s relative about their experiences of the service. We spoke with six staff members including the registered manager, the deputy manager, care and domestic staff.
We spent some time observing care and staff interactions to help us understand the experience of people who could not or chose not to talk with us.
We reviewed a range of records including the recruitment records of three staff members, four people’s care plans, daily records and food and fluid charts for two people, medicines records, and records relating to the management of the service including audits.
Following our visit, we received feedback on the telephone from one staff member, one person’s relative and a commissioner of the service. We also received electronic feedback from two staff members and two relatives. We reviewed records including COVID-19 risk assessment, improvement plan and staff training records.
We fed back our findings of the inspection to the registered manager and deputy manager on 14 April 2022.