Updated 19 July 2023
About the service
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
2 East Park Road Harrogate is a residential care home providing personal care to 6 people at the time of the inspection, this is the maximum amount of people the service can support. It is a large four storey semi-detached house.
People’s experience of using this service and what we found
Right Support
People were supported by staff to pursue their interests. People took part in activities in their local area and interacted with others who had shared interests. Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.
The service made reasonable adjustments for people so they could be fully involved in discussions about how they received support, including support to travel wherever they needed to go. People in the service told us that staff supported them well to be independent. Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life
Right Care
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. People could take part in activities and pursue interests that were tailored to them. The service gave people opportunities to try new activities that enhanced and enriched their lives.
Right Culture
People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. People’s care, treatment and support plans had clear guidance on what people’s goals and aspirations were. The service enabled people and those important to them to work with staff to develop the service. Staff valued and acted upon people’s views. We received positive feedback from people and their family members about the service. Staff members were positive about working at the service and felt supported by the manager and the provider.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection and update
The last rating for the service was requires improvement, published on 17 June 2022. There were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
At our last inspection we recommended that the provider review their accident and incident records and support plans to include more detail about goal setting and consent. At this inspection we found the provider had acted on our recommendations and made improvements.
Why we inspected
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions safe, effective and Well-led which contain those requirements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have bee