12 June 2023
During an inspection looking at part of the service
Caring Care Limited is a domiciliary care service providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 358 people were receiving personal care from the service.
People’s experience of using this service and what we found
People told us they felt the care they received was safe and carers had the skills and training to provide consistent support. However, people’s risks and health conditions hadn’t always been documented clearly in their records, which could put people at risk of harm.
Governance systems had been effective in ensuring risks to people had been mitigated. These systems were effective in ensuring people received the support they required. People who received a service were valued by staff and the provider. However, the assessment of people's risks was not always robustly documented and the provider was working to address this shortfall.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 10 July 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We have found evidence that the provider needs to make improvements. The provider took immediate actions to address the shortfalls identified on inspection. Please see the safe section of this report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Caring Care Limited on our website at www.cqc.org.uk.
Recommendations
We have made a recommendation about improving the care plans and risk assessments for people being supported by the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.