We carried out an announced inspection at Tollerton Surgery on 2 December 2021. Overall, the practice is rated as good.
The ratings for each key question are:
Safe - good
Effective - good
Caring - good
Responsive - good
Well-led - good
This inspection was classed as a new registration as the surgery had moved to new premises in October 2020. At our previous inspection in September 2019 of the same provider at the old surgery address, the practice was rated as Good overall, and for all key questions.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Tollerton Surgery on our website at www.cqc.org.uk
Why we carried out this inspection
This inspection was a comprehensive inspection for a service classed as a new registration.
How we carried out the inspection
Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.
This included:
- Conducting remote staff questionnaires
- Completing clinical searches on the practice’s patient records system and discussing findings with the provider
- Reviewing patient records to identify issues and clarify actions taken by the provider
- Requesting evidence from the provider
- A short site visit
- Requesting feedback from the practice Patient Participation Group (PPG)
Our findings
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as Good overall.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- There was an open and transparent approach to safety and an effective system in place for reporting and learning from incidents.
- Patients received effective care and treatment that met their needs. Staff knew the practice population well and were able to offer a tailored response to their needs.
- Patients had access to a network of specialist services through a social prescribing link worker.
- Staff were appropriately trained to carry out their roles.
- Staff maintained the necessary skills and competence to support the needs of patients.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Whilst we found no breaches of regulations, the provider should:
- Formalise the risk assessment for the delivery of prescribed medication.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care