Badminton Place

Updated 29 April 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector at the home and an Expert by Experience who made calls to relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Badminton Place is a nursing home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The home had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave 24 hours' notice to ensure the registered manager was available.

What we did before the inspection

Before the inspection we reviewed the information, we had received about the home since they registered with us. We reviewed CQC notifications. Notifications describe events that happen in the service that the provider is legally required to tell us about.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

We used all of this information to plan our inspection.

During the inspection

We spoke with the four people, nine relatives, the registered manager, deputy, registered nurse and five staff. We attempted to call a further five relatives. We observed staff practices and how they interacted with people. We reviewed a range of records relating to the management of the home. This included people's care records, training records and staff recruitment records. We considered all this information to help us to make a judgement about the home.

After the inspection

We carried out a video call meeting with the registered manager. This was to discuss what we found during our visit and to collect further evidence through questions and discussion. We continued to seek clarification from the registered manager to validate evidence found.

Updated 29 April 2022

About the service

Badminton Place is a care home providing personal and nursing care for up to 73 people. At the time of the inspection there were 21 people living at the home. Since operating a further 92 people had been cared for by the home for various reasons. This included permanent care, respite care, reablement, end of life care and short stay. The home was purpose built in 2020. There were communal lounges, dining areas, cinema, hair salon and therapy rooms. People had access to garden areas. All rooms on the ground floor had patio doors with a terrace. The first and second floor had direct access to outside space with balconies.

People's experience of using this service and what we found

People who lived at Badminton Place received excellent care from a passionate and dedicated staff team. Staff valued people and their life experiences, and they knew people extremely well. They provided care that was exceptionally individual to each person including their likes, dislikes and preferences.

People and relatives told us staff were extremely caring. Staff did all they could to promote people's independence and we saw examples of this. Staff supported people and their relatives to be involved with decisions relating to their care. People's privacy and dignity was upheld through the approaches taken by staff as well as in relation to the environment.

People had access to a wide range of activities which enabled them to live fulfilled and active lives. There were numerous examples of staff's endeavour to provide meaningful experiences and lasting happy memories. There were examples where staff had done their upmost to ensure people were able to fulfil their wishes.

People receiving end of life care experienced a comfortable, dignified and pain-free death. Staff had received specific training to help them meet the needs of people and their families. Staff provided emotional support and practical assistance needed at the end of the person's life. Staff told us they were supported by the management team who showed empathy and understanding.

The home was exceptionally well-led by a management team determined and driven to deliver an outstanding service, to lead by example, and who were fully committed to quality and placing people at the heart of everything they did. The whole home approach was evident and enabled staff to develop skills transferrable to other roles/duties. There was a clear sense of teamwork in the home. The provider had systems in place to monitor and improve the quality of the home including high quality communications sharing good practice and achievement across the organisation.

Staff involved in the inspection demonstrated a genuine passion for the roles they performed and their individual responsibilities. Visions for people and plans for the future were understood and shared across the staff team. They embraced new initiatives with the support of the registered manager and colleagues. They continued to look at the needs of people who used the service and ways to make positive changes.

Risks to people's safety and well-being were managed through an effective risk management process. There were sufficient staff deployed to meet people's needs. Medicines were managed safely, and people received their medicines as prescribed.

People were supported to meet their nutritional needs and they complimented the food at the home. People had a pleasant, well-presented dining experience which offered a variety of appetising food choices available at times that suited their preferences. Staff supported people to maintain food and fluid intake, including, a continuous supply of snacks, and making people hot drinks to help them relax and maintain their comfort.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had a particularly good understanding of when the principles of the Mental Capacity Act should be applied.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The home was registered with us on 29 October 2020. It was previously registered in August 2020 but this had a change to the limited company’s name.

Why we inspected

This was a planned inspection to check whether the provider was meeting legal requirements and regulations, and to provide a rating for the service as directed by the Care Act 2014.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information we may inspect sooner.