Belle Vue House

Updated 19 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also

asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 3 February 2022 and was unannounced.

Updated 19 February 2022

About the service

Belle Vue House is a residential care home providing personal care to 27 people aged 65 and over at the time of the inspection.

People’s experience of using this service and what we found

People received highly personalised care from exceptionally kind and considerate staff. The registered manager and staff were committed to providing high-quality, person-centred care. Relatives and professionals held the service in high regard. They praised the registered manager and staff team for their care and commitment to people. One relative commented, “The staff are all very caring and really go above and beyond the call of duty to ensure that residents are happy and cared for well.”

The registered manager showed strong and effective leadership. They were extremely proactive in developing the service for the benefit of people living at Belle Vue House. Professionals praised the service for its excellent joint working and inclusivity. Quality assurance was robust and used to ensure the quality of care was high and the service continually improved.

The registered manager and staff regularly exceeded expectations to ensure people’s needs and preferences were met. People could participate in a varied programme of meaningful activities, including regular opportunities to access the local community. People received especially compassionate end of life care.

People confirmed they felt safe at Belle Vue House. Staff knew how to report safeguarding and whistle blowing concerns and felt confident to do so. The provider deployed enough staff to meet people’s individual needs. New staff were recruited safely. The registered manager monitored incidents and accidents to help keep people safe. People received their medicines safely. Staff completed various risk assessments and health and safety checks to enhance people’s safety.

Staff were very well supported and accessed a varied training programme. Staff supported people to have enough to eat and drink. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Rating at last inspection

The last rating for this service was good (published 13 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.