Updated 8 January 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection team
The inspection was completed by two inspectors and one Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Ashton Manor Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced but the registered manager was aware we were returning for the second day.
What we did before the inspection
Before the inspection, we reviewed information we held about the service such as notifications. These are events that happen in the service the provider is required to tell us about. We also sought feedback from the local authority. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with six people who lived in the home and we spoke with the relatives of twelve people. We spoke with the registered manager, three senior carers and three further care staff. We met with the cook and the maintenance person. We spoke with the provider and the provider’s quality lead. We reviewed six people's care records, medicine records and five recruitment files. We reviewed a variety of records related to the management of the service; including accidents, incidents, complaints and governance. We toured round the home and spent time observing staff interactions. We observed two lunch services.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data and rotas. We looked at quality assurance records. We spoke with one professional who regularly visited the service.