FÉ Care

Updated 25 December 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

This service is a domiciliary care agency. It provides personal care to people living in their own houses, flats and specialist housing.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure the registered manager would be available.

The inspection activity started on 22 November 2021 and ended on 26 November 2021. We visited the office location on 26 November 2021.

What we did before the inspection

We reviewed information we had received about the service and sought feedback from the local authority.

The provider was requested to complete a Provider Information Return (PIR). This is information providers are required to send us with key information about the service, what it does well and improvements they plan to make. The provider completed and returned the PIR to us within the set timescale. We took this information into account in making our judgements in this report.

During the inspection

We spoke with the relatives of five people using the service, to hear about their experience of the care their relatives received. We received feedback from 10 members of care staff on their experiences of working for the service.

We reviewed a range of records. This included two people’s care records, risk assessments and medication records. We also reviewed two staff recruitment files and a variety of other records relating to the overall management of the service, including the provider’s policies and procedures.

After the inspection

We continued to seek clarification from the provider to validate evidence found. Such as, staff recruitment records and mental capacity assessment documentation.

Updated 25 December 2021

FEB Care is a domiciliary care service, which provides personal care to people living in the community.

At the time of the inspection 17 people were receiving personal care from the service.

People’s experience of using this service and what we found

Systems were in place to protect people using the service from the risk of abuse. Staff had received safeguarding training and knew how to recognise and report any safeguarding concerns.

People were supported with taking positive risks and encouraged to be as independent as possible in managing their own risks.

Medicines were managed safely. People were encouraged to manage their own medicines as much as possible to promote independence.

People were protected from the risk of infection. The provider had systems in place to reduce the risks of the transmission of COVID-19.

There were enough staff available to meet people’s needs. Staff received regular training, supervision and support to ensure people’s needs were met.

Systems were in place to respond to, record and monitor accidents and incidents. Reviews were undertaken to learn from incidents and reduce the risk of recurrence.

People's needs were assessed prior to the service commencing their care packages.

People were supported to maintain a healthy balanced diet.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service worked in partnership with health care professionals. People were supported to access community health care services as and when required.

People were involved in the planning of their care and regular reviews. Care plans detailed people’s likes, dislikes, choices, decisions and communication needs.

Systems were in place to support effective communication. Staff respected people’s privacy and dignity.

Systems were in place to respond to any complaints, in line with the providers policy and procedure.

People using the service and their relatives had good relationships with the registered manager and the staff team.

The registered manager and provider maintained effective oversight of the safety and quality of the service and worked in partnership with other professionals to ensure people’s needs were continuously met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 21/08/2020 and this is the first inspection.

Why we inspected

This was a planned inspection since the service registered with us.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.