Background to this inspection
Updated
16 February 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection team consisted of one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 3 December 2021 and ended on 9 December 2021. We visited the location’s office on 3 December 2021.
What we did before inspection
We reviewed information we had received about the service since it registered with the Care Quality Commission. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with two members of staff, the registered manager and the care manager. We reviewed a range of records. This included two staff files and quality monitoring documents and a person’s care records.
After the inspection
We continued to review a range of records, including two more people’s care records, training records and audits. We spoke with one person who used the service and four relatives. We spoke with one member of the care staff.
Updated
16 February 2022
About the service
Home Instead Senior Care Stoke Newington is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 6 people receiving personal care from the service.
People’s experience of using this service and what we found
People using the service and relatives told us people were safe and they trusted the care staff. We have made a recommendation about confidentiality to ensure the provider always understands when to share personal information with relatives. Staff knew how to report any concerns in order to safeguard people from potential abuse.
People had person-centred care plans with information about their preferences and plans to mitigate the health risks they faced. Staff knew how to keep people safe in an emergency.
The provider managed people’s medicines safely and kept people safe from the risk of the spread of infection.
There were enough staff to meet people’s needs and staff were well trained to understand their role. Staff knew people well and were friendly and caring. Staff supported people to eat and drink and have access to healthcare so people got the right support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There was an open culture at the service. People using the service, relatives and staff knew how to raise concerns if they needed to and felt concerns would be acted upon. There was good management at the service and they communicated well with people and staff. The provider had effective systems in place to monitor the care provided and drive forward improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 7 August 2020 and this is the first inspection.
Why we inspected
We inspected the service in line with our inspection schedule in order to give the service a rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.