12 September 2014
During a routine inspection
People's records contained their medical and social histories, consent forms, risk assessments and treatment details. We saw they were able to contact a counsellor at the clinic for support seven days a week, between the hours of 6.30am and 10pm.
The practice manager told us that all patients were asked to complete a feedback form once they had undergone the procedure. There was also a complaints policy and procedure in place which was stated on the clinics information leaflet.
We found that appropriate checks were undertaken before staff began work including criminal records checks with the Disclosure and Barring service (DBS) and registration checks with professional bodies.